Our guarantee has two parts and let's keep both as simple as possible.
First, your satisfaction is 100% guaranteed. If after receiving your product you're not completely satisfied, send a message within 7 days and schedule a return. It must be unused and in original condition to be eligible for a refund (you pay the shipping). No returns are accepted on custom orders.
Second, your Nooga Leatherworks item is guaranteed for life. If ever anything fails on its workmanship, return if for a repair or replacement (we decide which and you pay the shipping.)
That's it! So shop with confidence. Buy the best, once.